Grow engagement with flawless video chat. 

Problem:

With coronavirus preventing 7+ million dates, a major dating platform needed new ways to create "love" connections.

Feature:

The dating app unrolled a new video chat function that allowed users to meet via video after matching in the app. 

Opportunities:

Second only to in-person dialogue, a study from psychologists at UCLA found that video chat-- more so than text and audio-- stimulated the highest sense of connectivity.

Challenges:

Varied elements, design, content, and interactions across platforms and multiple devices impact video chat. High-performing video chat features must be tested for usability, data transfer, and performance to ensure:

• Ease of use and UX continuity 
• Calls being sent and received as expected
• Backend analytics to track who, when, and duration of video calls

Testlio's expert, on-demand testers conduct cross-platform tests from global locations. The diversity of network connections and real device/OS combinations mean fewer false positives and more complete, reliable coverage.

They also uncover issues missed by automated tests, emulators, simulators, and device farms.

Quality assurance testing for video chat includes: 

• Functional Testing
• Usability Testing
• Analytics Testing

• Structured Exploratory Testing

Video chat testing ensures the best user experience and business outcomes: 

• Increased connectivity
• Longer engagement times on the app
• Maintaining user base even as in-person engagement slows